Operations strategist & transformation partner
Nana
Febrina.
Operations Excellence · Business Transformation · AI Automation · Business Analytics
I turn complex operations into scalable systems—combining process design, governance, automation, and analytics.
Track record
Selected Impact
About
Structure for complexity.
Momentum for change.
I solve operational problems by connecting process, governance, data, and technology.
From diagnosis to delivery, I design practical systems teams can adopt, leaders can measure, and businesses can scale.
Analyze clearlyDesign practicallyExecute thoroughly
What I do
Better operations,
by design.
Four levers for scalable performance.
Operations Excellence
Simpler workflows. Clearer ownership. Better execution.
Business Transformation
Move from fragmented activity to scalable operating systems.
AI & Workflow Automation
Remove repetitive work without losing judgment or control.
Business Analytics
Turn operational data into decisions, priorities, and action.
Governance & Process Design
Build standards and controls that make change sustainable.
Experience
From insight
to execution.
Broad capability, grounded in complex regulated operations.
Diagnose
Find friction, root causes, control gaps, and decision bottlenecks.
Design
Shape future workflows, governance, metrics, and automation.
Deliver
Align business, risk, data, product, and technology teams.
Scale
Embed SOPs, KPI routines, controls, and continuous improvement.
Selected work
Problems made
workable.
Representative scenarios. Impact models are illustrative—not actual company results.
REVIEW
Combining AI efficiency with human judgment.
Read &
Analyze
Analyze
Surface
Exceptions
Exceptions
Human
Validation
Validation
Final Approval
& Audit Trail
& Audit Trail
Automation · Risk operations
AI-Assisted KYB Review
- Problem
- Repeated document reading slows qualified reviewers.
- My role
- Frame the workflow, review logic, and controls.
- Solution
- Structure inputs, surface exceptions, preserve human approval.
- Impact model
Assumptions 60 min/review; 30 min repetitive; 70% automatable.
Calculation 30 × 70% = 21 min saved.
Estimated outcome Illustrative 35% less review time; 35 hours per 100 cases.
- Methods
- Process mapping · Prompt design · Human-in-the-loop controls
IntakeDecideReady
Transformation · Customer journey
Merchant Onboarding Improvement
- Problem
- Handoffs create delay, rework, and unclear ownership.
- My role
- Diagnose causes and design the future state.
- Solution
- Define decisions, owners, controls, and exception paths.
- Impact model
Assumptions 5-day cycle; 2 days waiting; half removable.
Calculation 2 × 50% = 1 day removed.
Estimated outcome Illustrative 20% faster onboarding; SLA scenario: 70% → 85%.
- Methods
- Journey mapping · Process redesign · SLA · RACI
DECISION-READY
Analytics · Performance
Operational Dashboard & KPI System
- Problem
- Scattered metrics delay understanding and action.
- My role
- Define metrics, validate data, shape the narrative.
- Solution
- Connect volume, service, quality, and productivity.
- Impact model
Assumptions 4 analysts × 6 reporting hours/week; 60% automatable.
Calculation 24 × 60% = 14.4 hours saved.
Estimated outcome Illustrative 60% less reporting effort; more time for action.
- Methods
- KPI design · Reconciliation · Visualization · Executive reporting
CAPACITYDemand × effort × time
Planning · Productivity
Workload & Productivity Optimization
- Problem
- Demand, effort, and capacity lack one planning view.
- My role
- Model workload and build decision support.
- Solution
- Connect demand, handling effort, capacity, and SLA.
- Impact model
Assumptions 48 team-hours/day; 20% lost; half recoverable.
Calculation 48 × 20% × 50% = 4.8 hours recovered.
Estimated outcome Illustrative 12.5% productivity lift versus 38.4 useful hours.
- Methods
- Work sampling · Capacity modeling · Scenario analysis
How I can help
Practical value,
at every scale.
01 / Companies
Transform operations
Process, governance, analytics, automation, and change delivery.
Discuss an opportunity02 / Project clients
Turn complexity into action
Dashboards, SOPs, workflow redesign, and executive communication.
Brief a project03 / Growing businesses
Build systems that scale
Trackers, operating routines, automation, and decision tools.
Solve a business challengeSkills
Capabilities that
connect the work.
Operations
Process redesign · Governance · SLA · Quality · KYC/KYB · Risk controls
Analytics
KPI design · Dashboards · Root cause · Capacity · Executive reporting
Technology
AI workflows · Automation · Data visualization · Requirements · Prompt design
Leadership
Cross-functional delivery · Stakeholder alignment · Change · Decision support
Contact
Let’s solve your next
business challenge.
I design practical, scalable solutions that improve performance, strengthen governance, and turn operational change into business value.
Emailiniemailnana@gmail.com
WhatsApp+62 818-230-005
LinkedInProfile link pending
GitHubProfile link pending